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Answers on booking, airport arrivals, payment and the day of your ride.
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Everything you need before, during and after your ride.
Before you book
Planning your ride
Choosing the right booking, vehicle and timing before you reserve.
9 articles
Flights
Airport arrivals
Flight tracking, meeting points and waiting time at New York’s airports.
5 articles
Your ride
On the day
Your chauffeur’s details, waiting time, stops and what to bring.
12 articles
Plans change
Changes and cancellations
Cancelling or changing a booking, and what happens to your payment.
4 articles
Fares
Pricing and payment
How fares are set, when you are charged and where to find your receipts.
11 articles
Accounts
Accounts and business
Signing in, booking as a guest and corporate accounts.
5 articles
Quick answers
Common questions
Changes and cancellations
What is your cancellation policy?
Pricing and payment
How does payment work?
Airport arrivals
Where will my chauffeur meet me?
Airport arrivals
What happens if my flight is delayed or early?
On the day
When will I receive my chauffeur’s details?
Pricing and payment
What is included in my fare?
On the day
How much luggage can we bring?
Planning your ride
How far ahead can I book?
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