Changes and cancellations

What is your cancellation policy? Cancellations requested more than 24 hours before the scheduled pickup time receive a full refund. Requests made 24 hours or less before pickup, and no-shows, are not refundable. What counts is when your request reaches us, not when our team confirms it. → How do I cancel a booking? If you have an account, open the trip in My Bookings and request a cancellation; our team confirms it and returns any refund to your card. If you booked as a guest, call or email us with your booking number. → How do I change my booking? Send us the change from your trip in My Bookings, or call or email us. We confirm every change with you personally. → What happens if one leg of a round trip is cancelled? The round-trip saving applies when both journeys are taken. If one is cancelled, the other is repriced at the standard one-way fare, and any difference is added to its balance. →