On the day

When will I receive my chauffeur’s details? We send your chauffeur’s details 24 hours before pickup, and a reminder follows on the day of your ride. If you book 24 hours or less before pickup, the details follow as soon as your chauffeur is confirmed, always before pickup. → How long will my chauffeur wait at other pickups? Fifteen minutes from your scheduled pickup time are included at homes, hotels and offices. If you need longer, your chauffeur can keep waiting, and the additional time is billed after the ride. →

Can we add stops along the way? Yes. Hourly bookings include as many stops as you like. On a one-way trip, a nearby extra stop is included; for anything further, tell us before the day and we will plan it in. → What if our plans run longer than booked? The first 15 minutes beyond an hourly booking are complimentary. After that, time is billed at your vehicle’s hourly rate and charged to your card after the ride, with its own receipt. →

How much luggage can we bring? Each vehicle shows its luggage space when you book, and the booking form stops at the number of bags it carries. → Do you provide child seats? Yes, at no extra charge. Tell us each child’s age and weight when you book, and the right seats will be fitted before pickup. → Can I travel with my pet? Yes. Pets are welcome at no extra charge; let us know when you book so the vehicle is prepared for them. → Can you accommodate guests with accessibility needs? Yes, with a little notice. Contact us before you book, and we will confirm the right vehicle and arrangements for your guest and plan the pickup around them. → Can we drink or smoke on board? Smoking and vaping are not permitted in any of our vehicles. Alcohol is welcome only in our 14-passenger and Business Class Sprinters, for guests of legal drinking age. → Can children travel without an adult? Yes, with a signed authorization from a parent or guardian, arranged with us before the ride, at no extra charge. →

I left something in the vehicle. What should I do? Contact us with your booking number and a description of the item. We will check with your chauffeur and be in touch about returning it to you. → What if something went wrong with my ride? Tell us as soon as you can, by phone, by email, or from your trip in My Bookings, with your booking number and what happened. A member of our team reviews every report and comes back to you personally. →