Changes and cancellations

What happens if one leg of a round trip is cancelled?

The round-trip saving applies when both journeys are taken. If one is cancelled, the other is repriced at the standard one-way fare, and any difference is added to its balance.

If the remaining journey is already paid in full, the difference is charged to the card on file, with an itemized receipt.

A chauffeur greeting a group stepping out of a Sprinter beside a private jet at sunset
Speak with us

Still need help?

Our team is here around the clock, before, during and after your ride.