If you have an account, open the trip in My Bookings and request a cancellation; our team confirms it and returns any refund to your card. If you booked as a guest, call or email us with your booking number.
When the option closes
The cancellation option is on your trip page while pickup is more than 24 hours away. From 24 hours before pickup, it closes; if your plans change, call us at (718) 865‑1227.
Cancellation confirmation
Once our team confirms the cancellation, you receive a confirmation by email.
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